| Step 1: Make sure that the defect of your Aeron chair | | | | the warranty. |
| does not arise from natural variations in materials such | | | | This can be done by checking the born-on date found |
| as wood and leather and from nonstandard parts and | | | | in the warranty label. If your chair is still covered by the |
| materials incorporated to your chair per your request. | | | | warranty, bring it to an authorized Aeron chair dealer in |
| The said defects are not covered by the warranty | | | | Mexico, Canada or in the United States. Or better yet, |
| provided by Herman Miller, Inc. Only chairs with | | | | bring the damaged product to the authorized dealer |
| workmanship defects and other damages in operating | | | | whom you originally bought the product from. Check |
| mechanisms, structural components, veneers and | | | | Herman Miller's website to find an authorized dealer |
| coverings shall be eligible for repair or replacement | | | | nearest you. If, on the other hand, the warranty period |
| under the warranty provided by the company. | | | | on your chair has elapsed, it is best to have it repaired |
| Step 2: Look for the warranty label under the front lip | | | | by an authorized dealer although you will have to pay |
| of the seat pan. | | | | for the labor and materials. Attempting to repair it on |
| Aeron chairs sold by authorized dealers have a | | | | your own or by someone who is not knowledgeable |
| warranty sticker under the front lip of the seat pan | | | | on the mechanisms of the Aeron chair might worsen |
| bearing the make and model, factory order number | | | | its condition. |
| and born-on date of the product. This warranty label, | | | | Step 5: Provide proof. |
| will give you an idea of the warranty period extended | | | | It may be necessary to present proof that you |
| to your chair. Products manufactured by the company | | | | purchased you Aeron chair from an authorized dealer |
| before January 25, 1999 are covered by a 10-year | | | | since only authorized dealers may extend the |
| limited warranty period while those manufactured after | | | | warranty provided by Herman Miller, Inc. Also, you may |
| the said date are covered by a 12-year full warranty | | | | have to present proof that the product was installed |
| period. | | | | per company specifications and that it is still covered |
| Step 3: Determine the defect. | | | | by the warranty. |
| Before having your chair repaired, it is best to | | | | Step 6: Wait. |
| determine the damage or defect so as to be of aid to | | | | Though you may suffer certain inconveniences such |
| the company and to speed up the repair process. | | | | as loss of time and commercial loss, it is best to wait |
| Defects may arise from structural components | | | | and not take the matter of repairing your high-end |
| (frames, shells, bases etc.), operating mechanisms | | | | office chair to your own hands in order to ensure that |
| (adjustable armrests, glides, pneumatic cylinders, | | | | your Aeron chair is serviced properly and taken good |
| suspensions etc.), veneers and other coverings. | | | | care of. |
| Step 4: Check if your Aeron chair is still covered by | | | | |